The Wings - Dog Section
Q: What vaccines does my dog require to stay at Luximal Pet Hotel?
We need to ensure that your dog is in good health before they stay at Luximal. We do require that annual vaccinations are up to date. These vaccines cannot expire while they are staying with us. If your pet has just started their vaccination course, or re-started it, at least 1 week minimum must have passed from the 2nd part of their vaccination being administered. Kennel cough vaccinations are optional.
Kennel Cough Vaccination (Optional)
What is Kennel Cough or Infectious Bronchitis?
First of all, it’s a highly contagious flu-like illness that affects the respiratory system of dogs. Your dog may sound like it is choking or trying to clear its throat. Symptoms to watch out for may include runny or watery eyes, lack of appetite, sneezing or runny nose. Treatment with a course of antibiotics may give some relief to the worst symptoms however, the coughing may last for weeks.
Cause: A mixture of viruses and bacteria which can be passed from dog to dog through contact, such as kennels or just on a walk in the park.
Special request: You will need to specifically ask your vet to administer the kennel cough vaccine as it is often not routinely administered at the time of your dog’s annual booster vaccinations.
The kennel cough vaccination is not an injection, it is a tiny amount of liquid that is administered up the nose of your dog. It is a very quick and pain free vaccination and well worth your dog having, even if not going into kennels. Depending on which brand of vaccination your particular veterinary clinic uses, the kennel cough vaccination lasts either 6 or 12 months. A booster is required on or before the day it expires.
***Documentation Required***
When checking in your dog for boarding we will ask to see the completed vaccination record card so that we can ensure your dog is up to date with both the routine annual vaccinations and the optional kennel cough vaccination. Unfortunately, if your dog has not had the required vaccinations, we will not be able accept him/her for boarding and you will lose the full boarding fee.
If you would like any further information regarding any of the vaccinations that we require in our kennels, please do not hesitate to contact us on the above number or pop in to see us for a chat.
Q: Can my dogs share?
A: Yes, permitted they comfortably fit together and get along.
Q: Do you walk my dog alone or with other dogs?
A: Your dog receives a walk only with other dogs you have put with them in their suite for an AM walk and PM walk. Your dog will only be walked in groups if you have booked them into that activity.
Q: Do you take shy dogs?
A: Yes of course! There aren't many dogs that we've found difficult to turn into very lovable friends while they enjoy their stay.
Q: What if my dog bites?
A: We cannot accept any dogs who are prone to biting or show any signs of aggression with strangers.
Q: Are you insured?
A: Yes, we are fully insured and the policy can be seen at any time.
Q: Do you collect and drop off my dogs?
A: Yes! We can do either, or both! for £6.50 each way.
Q: Is my food included?
A: Yes all dry and tins/ sachets, however if we don't stock it then we ask that you supply your food. We can also cook fresh chicken, salmon etc as detailed below upon special request. We stock the following:
We need to ensure that your dog is in good health before they stay at Luximal. We do require that annual vaccinations are up to date. These vaccines cannot expire while they are staying with us. If your pet has just started their vaccination course, or re-started it, at least 1 week minimum must have passed from the 2nd part of their vaccination being administered. Kennel cough vaccinations are optional.
Kennel Cough Vaccination (Optional)
What is Kennel Cough or Infectious Bronchitis?
First of all, it’s a highly contagious flu-like illness that affects the respiratory system of dogs. Your dog may sound like it is choking or trying to clear its throat. Symptoms to watch out for may include runny or watery eyes, lack of appetite, sneezing or runny nose. Treatment with a course of antibiotics may give some relief to the worst symptoms however, the coughing may last for weeks.
Cause: A mixture of viruses and bacteria which can be passed from dog to dog through contact, such as kennels or just on a walk in the park.
Special request: You will need to specifically ask your vet to administer the kennel cough vaccine as it is often not routinely administered at the time of your dog’s annual booster vaccinations.
The kennel cough vaccination is not an injection, it is a tiny amount of liquid that is administered up the nose of your dog. It is a very quick and pain free vaccination and well worth your dog having, even if not going into kennels. Depending on which brand of vaccination your particular veterinary clinic uses, the kennel cough vaccination lasts either 6 or 12 months. A booster is required on or before the day it expires.
***Documentation Required***
When checking in your dog for boarding we will ask to see the completed vaccination record card so that we can ensure your dog is up to date with both the routine annual vaccinations and the optional kennel cough vaccination. Unfortunately, if your dog has not had the required vaccinations, we will not be able accept him/her for boarding and you will lose the full boarding fee.
If you would like any further information regarding any of the vaccinations that we require in our kennels, please do not hesitate to contact us on the above number or pop in to see us for a chat.
Q: Can my dogs share?
A: Yes, permitted they comfortably fit together and get along.
Q: Do you walk my dog alone or with other dogs?
A: Your dog receives a walk only with other dogs you have put with them in their suite for an AM walk and PM walk. Your dog will only be walked in groups if you have booked them into that activity.
Q: Do you take shy dogs?
A: Yes of course! There aren't many dogs that we've found difficult to turn into very lovable friends while they enjoy their stay.
Q: What if my dog bites?
A: We cannot accept any dogs who are prone to biting or show any signs of aggression with strangers.
Q: Are you insured?
A: Yes, we are fully insured and the policy can be seen at any time.
Q: Do you collect and drop off my dogs?
A: Yes! We can do either, or both! for £6.50 each way.
Q: Is my food included?
A: Yes all dry and tins/ sachets, however if we don't stock it then we ask that you supply your food. We can also cook fresh chicken, salmon etc as detailed below upon special request. We stock the following:
Dry |
Wet |
AVA Sensitive skin and Stomach Puppy |
Butcher's |
AVA Optimum Health |
Caesar |
Arden Grange Hypoallergenic Lamb and Rice |
Chappie |
Bakers Chicken and Veg (Adult and Puppy) |
Pedigree sachets and tins |
Burns Adult and Senior Chicken and Brown Rice |
Step-up to naturals (Pets at Home) |
Chappie Beef and Wholegrain Cereal |
*Cooked Chicken Breast |
Fishmonger's Finest (Hypoallergenic) Adult White Fish and Potato |
*Cooked Salmon |
Harringtons adult with Lamb and Rice |
*Cooked Duck |
Hill's Science Plan Chicken |
*Cooked Steak |
Iams Fresh Chicken |
*Boiled Rice |
James Wellbeloved Turkey and Rice |
*Fresh Sardines |
Pedigree Mixer Original |
*Fresh Minced Turkey |
Wagg Complete Original |
*Steamed Brocolli |
Wainwrights Grain-free Adult Duck |
*Steamed Carrots |
Extra £3.50 per day for items containing a *
Q: Will you feed raw to my dogs?
A: Yes, we have an animal freezer and fridge used for this purpose.
Q: Is someone on-site 24 hours a day?
A: Yes, we live on-site and also have staff on site 24-hours-a-day, 365 days a year.
Q: Can you give my dog medication?
A: Yes, we store all medicines in a locked and labelled cabinet. Please detail any medication on your booking form to ensure we can care for your pet properly.
Q: Can we extend our dogs stay when we are away?
A: If we have the space, we will do our best to accommodate your families needs.
Q: I've lost my vaccine card, do I really need to bring it?
A: We need to see proof of vaccine and log this digitally in your pets file. If you do not have the card then please have your vet email a copy of their history to hello@luximalpethotel.com. You do need to bring it every time your pet attends, if we already have it on file. We will send you reminders once we have you on our system but take no responsibility for ensuring that your pet is vaccinated properly.
Q: How far in advance do they need to be vaccinated?
A: Two weeks in advance of your pets stay.
Q: Can we bring our own toys and blankets?
A: You can but we can't guarantee their safe return and accept no responsibility for lost or damaged items.
Q: Are the kennels warm?
A: Yes, we just had a new air source heating system operated by thermostat to ensure there is a constant temperature in the sleeping quarters.
Q: Can my dog see any other dogs?
A: Yes, the inside of the kennels/ suites face each other. Please request a quiet suite if you want your dog situated away from other dogs and we will do our best to accommodate you. We try to keep the quiet dogs together and the more active dogs together. Due to this, we may move your dog to accommodate their needs during their stay.
A: Yes, we have an animal freezer and fridge used for this purpose.
Q: Is someone on-site 24 hours a day?
A: Yes, we live on-site and also have staff on site 24-hours-a-day, 365 days a year.
Q: Can you give my dog medication?
A: Yes, we store all medicines in a locked and labelled cabinet. Please detail any medication on your booking form to ensure we can care for your pet properly.
Q: Can we extend our dogs stay when we are away?
A: If we have the space, we will do our best to accommodate your families needs.
Q: I've lost my vaccine card, do I really need to bring it?
A: We need to see proof of vaccine and log this digitally in your pets file. If you do not have the card then please have your vet email a copy of their history to hello@luximalpethotel.com. You do need to bring it every time your pet attends, if we already have it on file. We will send you reminders once we have you on our system but take no responsibility for ensuring that your pet is vaccinated properly.
Q: How far in advance do they need to be vaccinated?
A: Two weeks in advance of your pets stay.
Q: Can we bring our own toys and blankets?
A: You can but we can't guarantee their safe return and accept no responsibility for lost or damaged items.
Q: Are the kennels warm?
A: Yes, we just had a new air source heating system operated by thermostat to ensure there is a constant temperature in the sleeping quarters.
Q: Can my dog see any other dogs?
A: Yes, the inside of the kennels/ suites face each other. Please request a quiet suite if you want your dog situated away from other dogs and we will do our best to accommodate you. We try to keep the quiet dogs together and the more active dogs together. Due to this, we may move your dog to accommodate their needs during their stay.
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Q: Do you offer off-lead exercise?
Activity |
Cost |
Information |
AM/ PM Walk |
INCLUDED |
Two x up to 15 minute individual walks per suite, per day. |
Outdoor agility hour |
£4.50 |
Play session in our field with hoops, poles, tunnels etc. This is on a 10 metre rope lead. |
Mountain Walk |
£28.50 |
Walk up the hills locally for one hour. Fast-paced - great for high energy dogs. Individual walks ONLY. |
Q: When can I drop them off and pick up?
A: We are operating our duties in the kennels from 6am until 10pm daily so if these hours do not suit, then please discuss with us and we can try to accommodate earlier or later drop off for an additional fee. We do have many activities to do with the cats, dogs and small animals so we try to get quiet periods to accommodate one-to-one time and pet spa experiences. Latest possible check-out is 6pm. Earliest possible check-in is 6am. This reduces disruption to the dogs - your pet's comfort is our top priority.
Drop-off between |
5pm - 6pm |
Check-out (Pick-up) |
10am |
Daycare Check-in |
10am |
Daycare Check-out |
5pm - 6pm |
Looking for a different time? |
Times |
Additional Cost |
Ultra-Early Check-In |
6am - 6.30am |
£10.50 |
EARLY Check-in |
10am |
£7.50 |
LATE Check-out |
5pm until 6pm |
£12.95 |
Q: Do you bath or groom dogs?
A: We are extremely lucky to have an experienced team of groomers who can pamper any animal brought into us. Please see the pricing section. Payment for grooming is due in advance. We may wash your pooch if they have become muddy from walking.
Q: Do I need to pay a deposit?
A: Yes, we require a payment of 30% via cash, card or BACS. This is non-refundable after 7 days of payment or should you not turn up/change your mind.
Q: Are you qualified in animal First Aid?
A: Yes, there are designated first aiders for both staff and animals on site.
Q: How do I book my stay?
A: You can book online by clicking HERE
Q: Do you have CCTV?
A: Yes, the property is covered with many hidden and clever CCTV camera locations. These are linked to our mobile phones with alarms.
Q: I can't decide whether to use a kennels or a home-boarding service, is there a big difference?
A: YES! Many people do not know that home-boarding should be licensed by the council. They are often not licensed, not insured, not trained in animal care, nor experienced. Many people see it as an easy way to make a quick buck and if something should happen to your pet, you may not be able to claim your insurance. With Luximal Pet Hotel (Suites), you can trust your pet is safe in a place where there is over 40 years of experience in animal care, fully insured, inspected twice annually and with a completely dedicated, hand-picked team of animal lovers.
Q: Can we visit?
A: All visitors are welcome. Give us a call on 07710-691-948.
Q: Can I keep my cat with my dog?
A: No, sorry, only designated areas for designated family members!
Q: Can I block book?
A: Yes, we can offer a discount at our discretion.
Q: Can my dog wear a jacket?
A: Your dog can wear whatever you prefer, shoes included. We will respect whatever clothing you would prefer your dog to wear but accept no responsibility for loss or damage.
Q: Can we book one night?
A: Yes! We have no minimum stay policy.
Q: Do you do a discount for a puppy?
A: Yes, we will apply a 20% discount if your puppy has not yet become 9 months old by the time they check-out.
A: We are extremely lucky to have an experienced team of groomers who can pamper any animal brought into us. Please see the pricing section. Payment for grooming is due in advance. We may wash your pooch if they have become muddy from walking.
Q: Do I need to pay a deposit?
A: Yes, we require a payment of 30% via cash, card or BACS. This is non-refundable after 7 days of payment or should you not turn up/change your mind.
Q: Are you qualified in animal First Aid?
A: Yes, there are designated first aiders for both staff and animals on site.
Q: How do I book my stay?
A: You can book online by clicking HERE
Q: Do you have CCTV?
A: Yes, the property is covered with many hidden and clever CCTV camera locations. These are linked to our mobile phones with alarms.
Q: I can't decide whether to use a kennels or a home-boarding service, is there a big difference?
A: YES! Many people do not know that home-boarding should be licensed by the council. They are often not licensed, not insured, not trained in animal care, nor experienced. Many people see it as an easy way to make a quick buck and if something should happen to your pet, you may not be able to claim your insurance. With Luximal Pet Hotel (Suites), you can trust your pet is safe in a place where there is over 40 years of experience in animal care, fully insured, inspected twice annually and with a completely dedicated, hand-picked team of animal lovers.
Q: Can we visit?
A: All visitors are welcome. Give us a call on 07710-691-948.
Q: Can I keep my cat with my dog?
A: No, sorry, only designated areas for designated family members!
Q: Can I block book?
A: Yes, we can offer a discount at our discretion.
Q: Can my dog wear a jacket?
A: Your dog can wear whatever you prefer, shoes included. We will respect whatever clothing you would prefer your dog to wear but accept no responsibility for loss or damage.
Q: Can we book one night?
A: Yes! We have no minimum stay policy.
Q: Do you do a discount for a puppy?
A: Yes, we will apply a 20% discount if your puppy has not yet become 9 months old by the time they check-out.
Enjoy a 10% automatic discount for any sharing animals or
a 20% discount per stay for a puppy.
a 20% discount per stay for a puppy.
Terms and Conditions of Boarding
PLEASE CHECK YOUR ALLOCATED DROP OFF AND COLLECTION TIME - PLEASE CONTACT US IF YOU NEED TO CHANGE THESE TIMES UPON RECEIVING THIS CONFIRMATION.
Terms and Conditions of Boarding
PLEASE CHECK YOUR ALLOCATED DROP OFF AND COLLECTION TIME - PLEASE CONTACT US IF YOU NEED TO CHANGE THESE TIMES UPON RECEIVING THIS CONFIRMATION.
We will only check-in and check-out animals within our opening hours:
Standard fees include:
Monday to Sunday
CHECK OUT 10 am unless otherwise agreed.
CHECK IN 5pm – 6pm unless otherwise agreed.
Ultra-Early check-in (6am – 6.30am) - £10.50 per suite.
Early check-in (10am) - £7.50 per suite.
Late check-out (5pm until 6pm) - £12.50 per suite.
FEES AND DEPOSITS
Banking:
Luximal Pet Hotel Ltd
Sort code 82-61-37
Account 10370611
All bookings are secured with a deposit of 30% per booking.
Deposits must be paid within 7 days of making your reservation. Bookings without deposits may be cancelled or resold accordingly.
The full balance of your booking is due when you collect your pet(s).
MINIMUM STAY
We have no minimum stay.
PAYMENTS
Payments may be made by Credit/Debit card or cash. We do not accept cheques. We do not give change but we will put a credit onto your user account to use on future bookings if you you do not have the exact amount. We prefer payment by card or bank transfer.
We reserve the right to revise our prices from time to time. All prices quoted will be at the rate prevailing at the time of booking. All prices charged will be at the rate prevailing at the time of boarding.
We charge double rates for Christmas, Boxing Day, and New Year’s Day. All other holidays are charged at the normal rate.
REFUNDS
Deposits are refundable for a maximum of 7 days after payment. Should you make a mistake or find your hotel is fully booked, you will be able to cancel your booking and get your money back. After 7 days, deposits are non-refundable. Please contact us in writing (via e-mail or Facebook message) if you need to amend or cancel your booking.
CANCELLATIONS
Booking cancellations must be made in writing (via e-mail or Facebook message) a minimum of 14 days before the start of your booking. If you fail to cancel or to appear on the check-in date, you will be liable for and agree to pay us, the entire booking fee. All deposits are non-refundable 7 days after payment.
Failure to provide documentation of your pet(s) vaccination records on arrival will incur the full booking fee, and we will not be able to board your animal.
We do not give credit for early returns. You will be charged for the period booked.
PEAK PERIOD
Our Peak Period lasts from 1st April until October 31st, then from December 15th until January 5th. Bookings made for during these periods must be verified with a deposit within 48 hours, as we will have a cancellation list in operation and you will lose your place.
OPENING HOURS
We will only check-in and check-out animals within our opening hours of 6am and 6pm:
Monday to Sunday 8 am – 10 am check out and 4 pm – 6 pm are included in your regular fees for check-in unless otherwise agreed. You can book late check-out or early check-in.
During peak periods, we may assign you a time slot for checking-in and checking-out to ensure a smooth transition of your dog into the kennels. If you are late or early for your check-in, you may need to wait to be served.
If you have a flight to catch or a deadline to meet, we strongly recommend that you book your animal the day before you travel.
Late returns are payable at our normal rate; the cost of your booking will increase with the length of time your pet stays with us. Pets cannot be collected or dropped off outside of our opening hours, regardless of circumstances.
VACCINATIONS
All cats and dogs boarded must have full primary vaccinations and be up to date with their boosters.
Kennel Cough is not administered as standard. We do not require kennel cough as part of our licence.
A copy of the current certificate of vaccination must accompany each pet. We also accept electronic images sent by Whatsapp to 07710-691-948, E-mail hello@luximalpethotel.com or Facebook ahead of checking in.
Failure to provide a valid vaccination card for each pet will prevent them from boarding. In this instance, your booking may be canceled but you will remain liable for the boarding fees in full.
WORM AND FLEA TREATMENTS, DESEXING
All animals must be covered by a known flea treatment, such as ‘Frontline’, ‘Stronghold’ or ‘Advantage’ before they are boarded.
An effective Wormer, such as ‘Drontal’ or ‘Panacur’ must be administered to any dog or cat prior to boarding. This should be taken at least 7 days before coming into the Kennels/Cattery. Please check with your vet on how long each product will protect your Pet. We will require this date on check-in.
Male cats must be neutered in order to board. We do not board bitches who are in season. We do board dogs who are not neutered.
AGGRESSIVE/DANGEROUS DOGS
No dogs registered under the Dangerous Dog Act will be accepted for boarding.
We do not encourage animals with aggressive or destructive temperaments. In cases where animals are left that prove to be aggressive towards our staff or destructive to our facilities, we will contact you to arrange their removal. All damage caused by an animal to any area will be chargeable to the animal’s owner. If your dog injures any staff or other animal during it's stay then we will require you to collect your dog within 24 hours. If your dog shows any signs of aggression then we will send your dog home. You must ensure your emergency contact is able to collect your animal during your pets stay. We do not accept anyone travelling with you as an emergency contact.
PETS SHARING
Same species pets from the same family may share a kennel/pen, provided they are of an appropriate size to do so. Owners will receive a discount for boarding two pets together but do so at their own risk. Luximal Pet Hotel (Suites) accepts no liability for sharing pets in the event that they injure each other in the kennel, and we reserve the right to separate sharing animals as necessary for their health and welfare.
PHOTOS AND VIDEOS
Unless explicitly requested otherwise, we may photograph and video your pets, post said photographs and/or videos on our Facebook page, and use them in our marketing material. All such materials will be the property of Luximal Pet Hotel (Suites). We will only use the pet’s first name.
PET COMFORT and EXERCISE
We keep some our own cats and dogs within the Pet Hotel and can assure you that yours will be treated like our own.
In colder months October – March:
Walks twice per day. Dogs have access to their outside run for one hour and then returned to the heated indoor area for one hour. This rotated hourly until close. In the evening, the doors are locked and each pet is housed in their sleeping area with the heating on. In these months, lights out is generally around 8.30pm.
In warmer months April – September:
Walks twice per day. Dogs have access to inside and outside, with their hatch doors open all day until close. This is particularly good on warmer days where they can cool down inside. In the evening, the doors are locked and each pet is housed in their sleeping area with the heating on (temperature-regulated). In these months, lights out is generally around 10.30pm.
Temperature regulating is done by our air source heat system and internal digital thermostats. These are accessible by staff through use of an app on the staff system. Temperatures are checked and logged twice daily. We want you to have piece of mind that they will be cosy, alongside our own!
We do walk the animals along the country road off-site. By using us, you permit us to walk your pet off-site and understand that we do not let them off the lead for security purposes. You can request a mountain walk for 1 hour at a cost of £28.50 and this would be in addition to the two walks already allocated to them per day. By booking a mountain walk, you permit us to transport your dog by vehicle to the hillfoots where parking is available. They are walked one-to-one and this is subject to availability.
DIETS
When you book the Kennels / Cattery you will be asked about your pet’s normal diet. Although we stock a wide range of pet foods, we cannot guarantee to be able to match your pet’s home diet. If we do not stock the food you feed, we would request that you bring enough for the duration of your pet’s stay. In the event that you do not bring your brand of food with you, or that we run out during the stay, we reserve the right to feed your pet an equivalent brand of wet or dry food. If you would like to bring your own food, we kindly ask that you do not bring the entire bag of food with you due to minimizing storage use for each dog’s food. Kindly separate an amount into a bag, labelled with the brand and expiry date and we will store in a sealed container upon arrival with your dog/cat name attached.
Raw feeding is accepted. Any raw must be handed in clearly labelled with storage temperatures, serving methods and expiry dates. We do not accept opened raw food.
Fresh feeding is accepted. We are happy to accept refrigerated items for your dog or cat’s meal time. A use by date must be clearly labelled on each product including storage and serving methods on each one.
We do not store any human food in our ‘animal only product’ fridges and freezers.
You can choose from:
DRY (All included in fees)
AVA Sensitive skin and Stomach Puppy
AVA Optimum Health
Arden Grange Hypoallergenic Lamb and Rice
Bakers Chicken and Veg (Adult and Puppy)
Burns Adult and Senior Chicken and Brown Rice
Chappie Beef and Wholegrain Cereal
Fishmonger's Finest (Hypoallergenic) Adult White Fish and Potato
Harringtons adult with Lamb and Rice
Hill's Science Plan Chicken
Iams Fresh Chicken
James Wellbeloved Turkey and Rice
Pedigree Mixer Original
Wagg Complete Original
Wainwrights Grain-free Adult Duck
WET
(Included in fees)
Butcher's
Caesar
Chappie
Pedigree sachets and tins
Step-up to naturals (Pets at Home)
Extra £3.50 per meal:
Cooked Chicken Breast
Cooked Salmon
Cooked Duck
Cooked Steak
Boiled Rice
Fresh Sardines
Fresh Minced Turkey
Steamed Brocolli
Steamed Carrots
ALLERGIES
It is very important to notify us of any allergies which your pet may have as this ensures we do not give your dog any reward treats which contain any allergens which could pose as a threat to your dog.
REWARD TREATS
We may give your dog a treat biscuit or piece of meat as a reward or as a comfort and part of their bonding relationship with us. By using us, you are giving us permission to do so. If you do NOT want your pet to receive any treats, please notify us at the time of boarding and a note will be placed on your dog’s file and boarding card.
CONTACT DURING STAY
We know how hard it can be to leave your trust in someone for your beloved pooch or kitty! Please save our number to your phone and you can contact us on Whatsapp while you are away. Tel: +44-7710-691-948. We will do our best to let you know how your dog is within the day, however during busier periods, it may take us up to 48 hours to get back to everyone. Unless your pet is on medication, we ask that you limit contact to once per week during your pet's stay to allow us to carry out our care effectively.
PERSONAL BELONGINGS/ BEDDING
We do not require any personal items such as leads, toys, or bedding, with the exception of a travel box for your cat.
Any items brought MUST be clearly marked or labelled with your pet’s name.
We will endeavour to return such personal items at the end of the stay, but cannot be held responsible for the damage or loss of these items. Please do not bring your pets favourite toy if it is paramount that this is returned home. We do not accept any bedding which is padded or is not easy to wash/ dry during your pet's stay. A blanket with their own scent is more than enough to comfort your pet. Every cat is provided with either feather or fleece blanket during their stay. Every dog is provided with a disinfectable plastic bed and vet bedding to ensure we keep the site as clean as possible. Your dog can choose to sleep off the ground or on the ground, whichever they choose. In the event of giant dogs, we may cover the floor with a double layer of vet bedding, dependant if the dog prefers a plastic bed or not.
MAXIMUM items allowed: 1 blanket and 1 toy.
We reserve the right to discard any item due to health, safety, and hygiene.
COLLECTION
Any animal that is not collected with full payment within 7 days of the stated departure date, without notification of delay, will be deemed to have been abandoned. We reserve the right to rehome or surrender abandoned animals to the local authority. You will be liable for all outstanding costs and any additional costs.
It is your responsibility to check that your pet is in good condition on collection. We will not accept any claims for injury or illness that are not brought to our attention before you leave the premises. Once you have left our premises you will be deemed to have been satisfied with the service given, and with the health and condition of your animal, unless you have stated otherwise before departure. Please take two minutes to check your pet and avoid any problems later! We will be happy to address any concerns immediately. Any further complaints must be made in writing to hello@luximalpethotel.com. Complaints will be addressed within 14 working days.
PICK UP/ DROP OFF
We reserve the right to alter the times given to you dependent on flow of traffic and punctuality of other customers on the same day. This service is only available after 6pm and not during 6am - 6pm. By using us and requesting this service, you are happy for your dog to be transported by crate to your destination of choice. We confirm we have business insurance for this purpose and will ensure that the temperature during travel will be of a comfortable level for the dogs travelling. In the event of a breakdown or other unforeseen event, your dog may be transported by means of a pet taxi as part of our emergency procedure. Destinations cannot be more than one hour from site.
MEDICATIONS
Medications will be administered per your request.
All prescription medication must be accompanied by a vet label clearly showing the pet’s name and dosage. You must provide enough medication for the entire duration of your pet’s stay.
There is no additional charge for dogs or cats requiring medicine, but we reserve the right to charge an additional fee for elaborate or complicated treatments (such as daily baths, skin or eye treatments, after-hours’ care, etc.).
VET VISITS
Luximal Pet Hotel (Suites) has a 24-hour vet on call, and in the event of illness or injury, your pet will be taken at the first opportunity to be examined. If an animal has a veterinary visit during its stay, you agree to pay for all costs associated with examination and treatment. Owners with insurance will pay on departure and claim the difference back from their provider.
In the event of serious illness or injury, we will attempt to contact you using the emergency contact number you provided us. In cases of minor illness or injury, you will only be notified at checkout.
We may impose a small surcharge for transporting your pet to and from the vet. Our emergency vet is Sam Kurt at Vets4Pets Falkirk.
DAMAGES
We reserve the right to charge for damage caused to kennels and kennel equipment.
LIMITATION OF LIABILITY
We will exercise all reasonable care for the well-being, health, and safety of your pets while they are in our care and will do our utmost to make your pet’s stay a happy one. However, under the terms of this contract, you agree that all animals are boarded at the owner’s risk and you agree to absolve Luximal Pet Hotel (Suites) of all responsibility and liability for illness, injury, or death of your animal in the absence of gross negligence.
INSURANCE
We are fully insured for employers and public liability through PetPlan Sanctuary Insurance. The certificate can be seen on display in the reception.
EMERGENCY PROCEDURES
To access our emergency procedures: www.luximalpethotel.com/emergency.
Signature to be captured digitally or on arrival via iPad.
By using our facility, you agree to these terms, whether or not there has been a signature obtained.
her or not there has been a signature obtained.
Terms and Conditions of Boarding
PLEASE CHECK YOUR ALLOCATED DROP OFF AND COLLECTION TIME - PLEASE CONTACT US IF YOU NEED TO CHANGE THESE TIMES UPON RECEIVING THIS CONFIRMATION.
We will only check-in and check-out animals within our opening hours:
Standard fees include:
Monday to Sunday
CHECK OUT 10 am unless otherwise agreed.
CHECK IN 5pm – 6pm unless otherwise agreed.
Ultra-Early check-in (6am – 6.30am) - £10.50 per suite.
Early check-in (10am) - £7.50 per suite.
Late check-out (5pm until 6pm) - £12.50 per suite.
FEES AND DEPOSITS
Banking:
Luximal Pet Hotel Ltd
Sort code 82-61-37
Account 10370611
All bookings are secured with a deposit of 30% per booking.
Deposits must be paid within 7 days of making your reservation. Bookings without deposits may be cancelled or resold accordingly.
The full balance of your booking is due when you collect your pet(s).
MINIMUM STAY
We have no minimum stay.
PAYMENTS
Payments may be made by Credit/Debit card or cash. We do not accept cheques. We do not give change but we will put a credit onto your user account to use on future bookings if you you do not have the exact amount. We prefer payment by card or bank transfer.
We reserve the right to revise our prices from time to time. All prices quoted will be at the rate prevailing at the time of booking. All prices charged will be at the rate prevailing at the time of boarding.
We charge double rates for Christmas, Boxing Day, and New Year’s Day. All other holidays are charged at the normal rate.
REFUNDS
Deposits are refundable for a maximum of 7 days after payment. Should you make a mistake or find your hotel is fully booked, you will be able to cancel your booking and get your money back. After 7 days, deposits are non-refundable. Please contact us in writing (via e-mail or Facebook message) if you need to amend or cancel your booking.
CANCELLATIONS
Booking cancellations must be made in writing (via e-mail or Facebook message) a minimum of 14 days before the start of your booking. If you fail to cancel or to appear on the check-in date, you will be liable for and agree to pay us, the entire booking fee. All deposits are non-refundable 7 days after payment.
Failure to provide documentation of your pet(s) vaccination records on arrival will incur the full booking fee, and we will not be able to board your animal.
We do not give credit for early returns. You will be charged for the period booked.
PEAK PERIOD
Our Peak Period lasts from 1st April until October 31st, then from December 15th until January 5th. Bookings made for during these periods must be verified with a deposit within 48 hours, as we will have a cancellation list in operation and you will lose your place.
OPENING HOURS
We will only check-in and check-out animals within our opening hours of 6am and 6pm:
Monday to Sunday 8 am – 10 am check out and 4 pm – 6 pm are included in your regular fees for check-in unless otherwise agreed. You can book late check-out or early check-in.
During peak periods, we may assign you a time slot for checking-in and checking-out to ensure a smooth transition of your dog into the kennels. If you are late or early for your check-in, you may need to wait to be served.
If you have a flight to catch or a deadline to meet, we strongly recommend that you book your animal the day before you travel.
Late returns are payable at our normal rate; the cost of your booking will increase with the length of time your pet stays with us. Pets cannot be collected or dropped off outside of our opening hours, regardless of circumstances.
VACCINATIONS
All cats and dogs boarded must have full primary vaccinations and be up to date with their boosters.
Kennel Cough is not administered as standard. We do not require kennel cough as part of our licence.
A copy of the current certificate of vaccination must accompany each pet. We also accept electronic images sent by Whatsapp to 07710-691-948, E-mail hello@luximalpethotel.com or Facebook ahead of checking in.
Failure to provide a valid vaccination card for each pet will prevent them from boarding. In this instance, your booking may be canceled but you will remain liable for the boarding fees in full.
WORM AND FLEA TREATMENTS, DESEXING
All animals must be covered by a known flea treatment, such as ‘Frontline’, ‘Stronghold’ or ‘Advantage’ before they are boarded.
An effective Wormer, such as ‘Drontal’ or ‘Panacur’ must be administered to any dog or cat prior to boarding. This should be taken at least 7 days before coming into the Kennels/Cattery. Please check with your vet on how long each product will protect your Pet. We will require this date on check-in.
Male cats must be neutered in order to board. We do not board bitches who are in season. We do board dogs who are not neutered.
AGGRESSIVE/DANGEROUS DOGS
No dogs registered under the Dangerous Dog Act will be accepted for boarding.
We do not encourage animals with aggressive or destructive temperaments. In cases where animals are left that prove to be aggressive towards our staff or destructive to our facilities, we will contact you to arrange their removal. All damage caused by an animal to any area will be chargeable to the animal’s owner. If your dog injures any staff or other animal during it's stay then we will require you to collect your dog within 24 hours. If your dog shows any signs of aggression then we will send your dog home. You must ensure your emergency contact is able to collect your animal during your pets stay. We do not accept anyone travelling with you as an emergency contact.
PETS SHARING
Same species pets from the same family may share a kennel/pen, provided they are of an appropriate size to do so. Owners will receive a discount for boarding two pets together but do so at their own risk. Luximal Pet Hotel (Suites) accepts no liability for sharing pets in the event that they injure each other in the kennel, and we reserve the right to separate sharing animals as necessary for their health and welfare.
PHOTOS AND VIDEOS
Unless explicitly requested otherwise, we may photograph and video your pets, post said photographs and/or videos on our Facebook page, and use them in our marketing material. All such materials will be the property of Luximal Pet Hotel (Suites). We will only use the pet’s first name.
PET COMFORT and EXERCISE
We keep some our own cats and dogs within the Pet Hotel and can assure you that yours will be treated like our own.
In colder months October – March:
Walks twice per day. Dogs have access to their outside run for one hour and then returned to the heated indoor area for one hour. This rotated hourly until close. In the evening, the doors are locked and each pet is housed in their sleeping area with the heating on. In these months, lights out is generally around 8.30pm.
In warmer months April – September:
Walks twice per day. Dogs have access to inside and outside, with their hatch doors open all day until close. This is particularly good on warmer days where they can cool down inside. In the evening, the doors are locked and each pet is housed in their sleeping area with the heating on (temperature-regulated). In these months, lights out is generally around 10.30pm.
Temperature regulating is done by our air source heat system and internal digital thermostats. These are accessible by staff through use of an app on the staff system. Temperatures are checked and logged twice daily. We want you to have piece of mind that they will be cosy, alongside our own!
We do walk the animals along the country road off-site. By using us, you permit us to walk your pet off-site and understand that we do not let them off the lead for security purposes. You can request a mountain walk for 1 hour at a cost of £28.50 and this would be in addition to the two walks already allocated to them per day. By booking a mountain walk, you permit us to transport your dog by vehicle to the hillfoots where parking is available. They are walked one-to-one and this is subject to availability.
DIETS
When you book the Kennels / Cattery you will be asked about your pet’s normal diet. Although we stock a wide range of pet foods, we cannot guarantee to be able to match your pet’s home diet. If we do not stock the food you feed, we would request that you bring enough for the duration of your pet’s stay. In the event that you do not bring your brand of food with you, or that we run out during the stay, we reserve the right to feed your pet an equivalent brand of wet or dry food. If you would like to bring your own food, we kindly ask that you do not bring the entire bag of food with you due to minimizing storage use for each dog’s food. Kindly separate an amount into a bag, labelled with the brand and expiry date and we will store in a sealed container upon arrival with your dog/cat name attached.
Raw feeding is accepted. Any raw must be handed in clearly labelled with storage temperatures, serving methods and expiry dates. We do not accept opened raw food.
Fresh feeding is accepted. We are happy to accept refrigerated items for your dog or cat’s meal time. A use by date must be clearly labelled on each product including storage and serving methods on each one.
We do not store any human food in our ‘animal only product’ fridges and freezers.
You can choose from:
DRY (All included in fees)
AVA Sensitive skin and Stomach Puppy
AVA Optimum Health
Arden Grange Hypoallergenic Lamb and Rice
Bakers Chicken and Veg (Adult and Puppy)
Burns Adult and Senior Chicken and Brown Rice
Chappie Beef and Wholegrain Cereal
Fishmonger's Finest (Hypoallergenic) Adult White Fish and Potato
Harringtons adult with Lamb and Rice
Hill's Science Plan Chicken
Iams Fresh Chicken
James Wellbeloved Turkey and Rice
Pedigree Mixer Original
Wagg Complete Original
Wainwrights Grain-free Adult Duck
WET
(Included in fees)
Butcher's
Caesar
Chappie
Pedigree sachets and tins
Step-up to naturals (Pets at Home)
Extra £3.50 per meal:
Cooked Chicken Breast
Cooked Salmon
Cooked Duck
Cooked Steak
Boiled Rice
Fresh Sardines
Fresh Minced Turkey
Steamed Brocolli
Steamed Carrots
ALLERGIES
It is very important to notify us of any allergies which your pet may have as this ensures we do not give your dog any reward treats which contain any allergens which could pose as a threat to your dog.
REWARD TREATS
We may give your dog a treat biscuit or piece of meat as a reward or as a comfort and part of their bonding relationship with us. By using us, you are giving us permission to do so. If you do NOT want your pet to receive any treats, please notify us at the time of boarding and a note will be placed on your dog’s file and boarding card.
CONTACT DURING STAY
We know how hard it can be to leave your trust in someone for your beloved pooch or kitty! Please save our number to your phone and you can contact us on Whatsapp while you are away. Tel: +44-7710-691-948. We will do our best to let you know how your dog is within the day, however during busier periods, it may take us up to 48 hours to get back to everyone. Unless your pet is on medication, we ask that you limit contact to once per week during your pet's stay to allow us to carry out our care effectively.
PERSONAL BELONGINGS/ BEDDING
We do not require any personal items such as leads, toys, or bedding, with the exception of a travel box for your cat.
Any items brought MUST be clearly marked or labelled with your pet’s name.
We will endeavour to return such personal items at the end of the stay, but cannot be held responsible for the damage or loss of these items. Please do not bring your pets favourite toy if it is paramount that this is returned home. We do not accept any bedding which is padded or is not easy to wash/ dry during your pet's stay. A blanket with their own scent is more than enough to comfort your pet. Every cat is provided with either feather or fleece blanket during their stay. Every dog is provided with a disinfectable plastic bed and vet bedding to ensure we keep the site as clean as possible. Your dog can choose to sleep off the ground or on the ground, whichever they choose. In the event of giant dogs, we may cover the floor with a double layer of vet bedding, dependant if the dog prefers a plastic bed or not.
MAXIMUM items allowed: 1 blanket and 1 toy.
We reserve the right to discard any item due to health, safety, and hygiene.
COLLECTION
Any animal that is not collected with full payment within 7 days of the stated departure date, without notification of delay, will be deemed to have been abandoned. We reserve the right to rehome or surrender abandoned animals to the local authority. You will be liable for all outstanding costs and any additional costs.
It is your responsibility to check that your pet is in good condition on collection. We will not accept any claims for injury or illness that are not brought to our attention before you leave the premises. Once you have left our premises you will be deemed to have been satisfied with the service given, and with the health and condition of your animal, unless you have stated otherwise before departure. Please take two minutes to check your pet and avoid any problems later! We will be happy to address any concerns immediately. Any further complaints must be made in writing to hello@luximalpethotel.com. Complaints will be addressed within 14 working days.
PICK UP/ DROP OFF
We reserve the right to alter the times given to you dependent on flow of traffic and punctuality of other customers on the same day. This service is only available after 6pm and not during 6am - 6pm. By using us and requesting this service, you are happy for your dog to be transported by crate to your destination of choice. We confirm we have business insurance for this purpose and will ensure that the temperature during travel will be of a comfortable level for the dogs travelling. In the event of a breakdown or other unforeseen event, your dog may be transported by means of a pet taxi as part of our emergency procedure. Destinations cannot be more than one hour from site.
MEDICATIONS
Medications will be administered per your request.
All prescription medication must be accompanied by a vet label clearly showing the pet’s name and dosage. You must provide enough medication for the entire duration of your pet’s stay.
There is no additional charge for dogs or cats requiring medicine, but we reserve the right to charge an additional fee for elaborate or complicated treatments (such as daily baths, skin or eye treatments, after-hours’ care, etc.).
VET VISITS
Luximal Pet Hotel (Suites) has a 24-hour vet on call, and in the event of illness or injury, your pet will be taken at the first opportunity to be examined. If an animal has a veterinary visit during its stay, you agree to pay for all costs associated with examination and treatment. Owners with insurance will pay on departure and claim the difference back from their provider.
In the event of serious illness or injury, we will attempt to contact you using the emergency contact number you provided us. In cases of minor illness or injury, you will only be notified at checkout.
We may impose a small surcharge for transporting your pet to and from the vet. Our emergency vet is Sam Kurt at Vets4Pets Falkirk.
DAMAGES
We reserve the right to charge for damage caused to kennels and kennel equipment.
LIMITATION OF LIABILITY
We will exercise all reasonable care for the well-being, health, and safety of your pets while they are in our care and will do our utmost to make your pet’s stay a happy one. However, under the terms of this contract, you agree that all animals are boarded at the owner’s risk and you agree to absolve Luximal Pet Hotel (Suites) of all responsibility and liability for illness, injury, or death of your animal in the absence of gross negligence.
INSURANCE
We are fully insured for employers and public liability through PetPlan Sanctuary Insurance. The certificate can be seen on display in the reception.
EMERGENCY PROCEDURES
To access our emergency procedures: www.luximalpethotel.com/emergency.
Signature to be captured digitally or on arrival via iPad.
By using our facility, you agree to these terms, whether or not there has been a signature obtained.
her or not there has been a signature obtained.
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